Important Info

Please remove your iCloud account before sending your device to us.

How To Remove iCloud

Returns

Need to return your device to us? 

To find the device's IMEI number: Enter *#06# on the phone's call screen. A 15 number digit will appear - this is the phone's IMEI number.


Returning Your Phone

We recommend that you send the device back to us via Royal Mail Special Delivery as this keeps the package insured and also provides you a tracking number for extra peace of mind.

Please return your device to:
Mark Steen Mobiles,
3 Church Street,
Ballymoney,
BT53 6HS.

Returns usually take 48 hours to resolve, but please allow up to 7 working days.