Whether you’ve got a question about a device, need help with an order, or want to trade something in, we’re here for you. Use the form below or reach out by phone or email—our team’s always happy to help.
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📍 Store & Collections
Do you have a store, and can I collect?
Do you have a store, and can I collect?
Yes, we do! You’re welcome to visit our store in Ballymoney, Northern Ireland. Just select Click & Collect at checkout, and we’ll have your order ready for you.
What are your opening hours?
What are your opening hours?
We’re open Monday to Friday, 9:30am – 5:30pm. Please note we’re closed on Sundays and Bank Holidays.
Can I place an order over the phone?
Can I place an order over the phone?
We’re not set up to take phone payments—please order online or visit us in-store.
🚚 Delivery & Returns
How long does delivery take?
How long does delivery take?
We use Royal Mail Special Delivery, which usually arrives within 24 hours (Mon–Fri). During busy times, please allow up to 72 hours.
Do you offer next-day delivery?
Do you offer next-day delivery?
Yes! If you order before 2pm on a weekday, you can choose Next Day Delivery at checkout for just £6.99.
Can I return my item?
Can I return my item?
Absolutely. If you’ve changed your mind, you can return your item within 14 days of the order date for a refund. Please note that the original postage cost won’t be refunded. Most refunds are processed within 48 hours, but please allow up to 7 working days.
What if my item arrives faulty?
What if my item arrives faulty?
We’re sorry to hear that! Just fill out our contact form and a member of our team will be in touch ASAP. You’ll need your order number to get started.
✅ Warranty & Support
How long is the warranty?
How long is the warranty?
All devices come with a 12-month warranty, unless the item is on sale—those have a 6-month warranty.
What does the warranty cover?
What does the warranty cover?
Our warranty covers technical faults and hardware issues. It doesn’t cover accidental damage, loss, or water damage.
Can I get support after my purchase?
Can I get support after my purchase?
Definitely. Our customer support team is always here to help, whether it’s a setup question, warranty issue, or anything else.
📱 Devices & Compatibility
Will my phone be unlocked?
Will my phone be unlocked?
Yes—all our devices are unlocked, unless stated otherwise on the product page.
Will my SIM card fit?
Will my SIM card fit?
Most of our phones take a nano SIM, which your network can provide.
Is the device refurbished professionally?
Is the device refurbished professionally?
Yes—all our tech is professionally refurbished and put through a 90-point quality check before it’s listed for sale.
Does the phone come with accessories?
Does the phone come with accessories?
All phones include a charging cable. Other accessories may vary by model—check the product page for details.
💳 Payments & Finance
Do you offer finance?
Do you offer finance?
Yes—spread the cost with Klarna at checkout. You can choose to Pay in 3, interest free.
Is my payment secure?
Is my payment secure?
Absolutely. All transactions are encrypted and handled securely via our trusted payment partners.
Local Service You Can Rely On
We combine the convenience of local service with the confidence of a nationwide reputation. Find your nearest store and experience refurbished tech done right.
Give us a call (Mon-Sat 9:30am - 5:30pm):
028 271 41061
Where We Are:
3 Church Street,
Ballymoney,
Northern Ireland,
BT53 6HS