Whether your MacBook won’t turn on, is running slow, or has keyboard or charging issues — you’ll find helpful troubleshooting right here.
Our support guides are designed specifically for refurbished MacBooks and cover the most frequent problems by category, with practical advice that doesn’t require tech expertise.
Check Battery Health
Go to System Settings > Battery > Battery Health (or System Preferences > Battery on older macOS versions). If it shows “Service Recommended”, the battery may be worn out.
Close Power-Hungry Apps
Open Activity Monitor and check for apps using high CPU or energy — quit any that aren’t needed.
Adjust Energy Settings
In Battery Preferences, enable “Low Power Mode” or reduce display sleep time to conserve power.
Reduce Screen Brightness
Lower the brightness using the function keys or in Display Settings.
Still Draining Quickly?
Your battery may need servicing — contact us and we’ll help assess it.
Check the Cable and Charger
Make sure you’re using an official or certified charger. Try a different plug, USB-C cable or MagSafe adapter if available.
Inspect the Charging Port
Check for debris or lint in the charging port. Clean carefully with a soft brush or wooden toothpick.
Reset the SMC (System Management Controller)
For Intel Macs: Shut down, then hold Shift + Control + Option + Power for 10 seconds, then release and turn on the Mac.
Restart Your Mac
Sometimes, a reboot can resolve a charging detection issue.
Still Not Charging?
It could be a battery or charging circuit issue. Contact us to book a repair.
Use a Higher Wattage Charger
If possible, use the original charger that came with your MacBook — lower wattage adapters charge more slowly.
Avoid Using It While Charging
Heavy usage during charging (video editing, gaming, etc.) can slow charging significantly.
Close Unused Apps
Quit background apps and browser tabs that may be consuming power while charging.
Check Battery Cycle Count
Go to System Report > Power and review the cycle count. High cycles may reduce charging efficiency.
Still Slow?
We can check whether your battery or logic board needs attention — get in touch.
Remove Any Case or Cover
Certain hard-shell cases can trap heat — remove it during charging to help with airflow.
Avoid Intensive Tasks While Charging
Try not to run demanding apps like video editors or virtual machines while plugged in.
Charge on a Hard, Flat Surface
Avoid soft surfaces like beds or cushions that block airflow around the base.
Update macOS
Performance and thermal improvements are often included in updates. Check under System Settings > General > Software Update.
Still Running Hot?
It may be worth checking for battery or fan issues — we’re happy to help.
Restart Your Mac
A simple reboot clears cached memory and background processes that may be slowing things down.
Close Unused Apps
Use Activity Monitor to identify and close apps using excessive memory or CPU.
Free Up Storage
Go to Apple Menu > About This Mac > Storage and delete large files, unused apps or clutter.
Disable Startup Items
Go to System Settings > General > Login Items and remove unnecessary auto-launch apps.
Still Slow?
We can help assess whether it’s a software or hardware issue — get in touch.
Force Quit Frozen Apps
Press Command + Option + Esc to open the Force Quit menu and close the unresponsive app.
Restart Your Mac
If it’s completely frozen, hold the Power button until it shuts down, then turn it back on.
Check for macOS Updates
Go to System Settings > General > Software Update and install any available updates.
Reset NVRAM and SMC
On Intel Macs, resetting these can help resolve persistent freezing. Instructions vary — we can guide you if needed.
Still Freezing?
Frequent lockups may indicate deeper issues — contact us and we’ll investigate.
Check for Software Conflicts
Uninstall recently added apps or extensions that may be causing crashes.
Run Apple Diagnostics
Shut down your Mac and hold D on startup to check for hardware issues.
Update macOS
Bug fixes and kernel stability improvements are often included in updates.
Reset the SMC
On Intel Macs, this can resolve power-related restart loops.
Still Restarting?
Let us take a closer look — it could be a logic board or hardware fault.
Boot into Safe Mode
Restart and hold Shift until you see the login screen. This disables non-essential processes.
Run First Aid in Disk Utility
Boot into macOS Recovery (hold Command + R at startup), then open Disk Utility and run First Aid on your drive.
Reset NVRAM
Restart and hold Option + Command + P + R until you hear the second startup chime (Intel Macs only).
Reinstall macOS
If Safe Mode doesn’t help, you may need to reinstall the operating system from Recovery Mode.
Still Stuck?
We can help get it back up and running — contact us for help.
Check the Brightness
Use the brightness keys or go to Display Settings to ensure the screen isn’t just dimmed completely.
Try an External Display
If your Mac is powering on but the screen stays black, connect it to an external monitor to test output.
Reset NVRAM and SMC
On Intel Macs, these resets can resolve display detection issues.
Restart the Mac
Hold the Power button until it shuts down, then turn it back on.
Still Blank?
It could be a display cable or logic board fault — contact us to check it out.
Restart Your Mac
Temporary graphics glitches can often be cleared with a reboot.
Check for macOS Updates
Graphics driver fixes are often included in updates. Go to System Settings > Software Update.
Test on an External Display
If the external screen looks fine, the built-in display may be the issue.
Reset NVRAM
This can reset display settings that may be causing visual glitches.
Still Seeing Problems?
Your display or GPU may need repair — we can help diagnose it.
Clean the Keyboard
Use compressed air or a soft brush to gently clear dust from under the keys.
Restart the Mac
A quick reboot can fix keyboard recognition issues.
Test in Another User Account
Create a temporary user in System Settings > Users & Groups to rule out software issues.
Reset the SMC
On Intel Macs, this can help resolve keyboard-related power faults.
Still Not Working?
If keys are stuck or unresponsive, we can help with cleaning or replacement.
Check Light Sensor Conditions
The backlight won’t activate in bright light. Test in a dim room.
Use the Brightness Keys
Adjust the backlight manually using F5 and F6 keys (on models that support it).
Enable Backlight Settings
Go to System Settings > Keyboard and ensure backlight options are enabled.
Restart the Mac
Temporary backlight bugs can be fixed with a reboot.
Still No Light?
It may be a hardware issue — contact us for diagnostics.
Toggle Wi-Fi Off and On
Click the Wi-Fi icon in the menu bar and toggle it off, wait a few seconds, then turn it back on.
Forget and Reconnect to the Network
Go to System Settings > Wi-Fi, click the “i” next to your network, and select Forget This Network. Then reconnect with your password.
Restart Your Mac and Router
Power cycle both your MacBook and router to refresh the connection.
Reset Network Settings
Go to System Settings > General > Transfer or Reset > Reset Network Settings (on newer macOS versions).
Still Not Connecting?
It could be a Wi-Fi chip or antenna issue — contact us to check it over.
Stay Close to the Router
Weak signal is a common cause of drops. Try working within line of sight of your router.
Update macOS
Bug fixes for Wi-Fi connectivity are regularly included in updates.
Create a New Network Location
Go to System Settings > Network, click the menu next to “Location”, choose Edit Locations, and create a new one.
Disable VPN or Security Apps
These can interfere with Wi-Fi stability — temporarily turn them off and test again.
Still Dropping Out?
We can help test the internal antenna or wireless card for faults.
Turn Bluetooth Off and Back On
Go to System Settings > Bluetooth, toggle it off, wait a moment, then switch it back on.
Forget and Reconnect the Device
Remove the device from the list and re-pair it like new.
Check for Interference
Wireless accessories, USB hubs, or nearby metal objects can affect Bluetooth signal.
Restart Your Mac
Temporary glitches are often fixed with a reboot.
Still Not Connecting?
It may be a software or hardware issue — get in touch and we’ll investigate.
Use Your Apple ID to Reset
On the login screen, click the question mark or Reset using Apple ID (if prompted), and follow the steps.
Use Recovery Mode
Restart your Mac and hold Command + R to enter Recovery. Then open Utilities > Terminal and type resetpassword to access reset options.
Still Locked Out?
If you’re unable to reset, we can help walk you through recovery or wipe and restore your Mac.
Restart and Try Again
A simple reboot can often resolve stuck login loops or loading issues.
Check Keyboard Input
Make sure the correct keyboard layout is selected (especially if symbols are entering incorrectly).
Boot into Safe Mode
Hold Shift at startup to boot into Safe Mode, then try logging in. This disables third-party login items.
Reset NVRAM
On Intel Macs, hold Option + Command + P + R at startup to clear system settings that may affect login.
Still Having Issues?
We can help recover access or restore your user account if needed.
Go to Users & Groups
Open System Settings > Users & Groups. Click the + or – icons to add or remove accounts.
Use Admin Access
You’ll need to enter an administrator password to make changes.
Choose Account Type
You can create standard users, admins, or sharing-only accounts — each has different permission levels.
Need Help Managing Accounts?
We can guide you through it or help set up family or work profiles.
Check Login Items
Go to System Settings > General > Login Items and remove anything you don’t recognise or need.
Boot into Safe Mode
This disables third-party processes and can help you identify the issue.
Update macOS
Bugs and compatibility issues are often resolved with system updates.
Still Seeing Errors?
We can help identify the root cause and get you back on track.
