From charging issues and slow performance to screen and sound problems — we’ve put together simple, effective support guides for your iPad.
Whether you’re using it for work, play or streaming on the go, we’ll help you get your device running smoothly again. All our advice is tailored for refurbished iPads, and broken down by issue type to help you find answers quickly.
Check Battery Usage
Go to Settings > Battery to see which apps are using the most power. Close or limit apps that are draining your battery in the background.
Lower Screen Brightness
Go to Settings > Display & Brightness and reduce brightness manually or enable Auto-Brightness.
Turn Off Background Activity
Disable Background App Refresh in Settings > General > Background App Refresh to save power.
Enable Low Power Mode
You can turn this on in Settings > Battery to help extend battery life when needed.
Still Draining Fast?
If your iPad is several years old, the battery may be degraded. We can help assess it.
Check Your Cable and Adapter
Use a certified Lightning or USB-C cable and a compatible charging adapter. Try a different plug or socket if needed.
Inspect the Charging Port
Check for dust or lint inside the port. Gently clean it with a soft-bristled brush or a wooden toothpick.
Force Restart the iPad
Press and hold the Power and Volume buttons (or Home and Power on older models) until the Apple logo appears.
Try a Different Power Source
Wall sockets charge faster and more reliably than USB ports on computers.
Still Not Charging?
There could be a fault with the battery or charging port. Contact us for diagnostics or repair.
Remove the Case
Charging can generate heat, and some cases trap it. Remove the case to allow better airflow.
Don’t Use It While Charging
Avoid streaming, gaming, or heavy app use during charging — this generates extra heat.
Charge in a Cool Environment
Avoid direct sunlight or warm surfaces while charging.
Use Official Chargers
Unregulated third-party chargers can cause overheating and long-term battery damage.
Still Overheating?
It’s best to stop charging and let the iPad cool down. If it keeps happening, we’re here to help.
Use a Higher Wattage Charger
iPads charge faster with higher-wattage USB-C or iPad-specific adapters. Avoid using old phone chargers.
Close Background Apps
Too many running apps can slow charging. Swipe up and close unused ones.
Turn on Airplane Mode While Charging
This can reduce battery drain during charging and speed things up slightly.
Update iOS
Software updates sometimes improve charging efficiency and fix bugs.
Still Slow?
Let us take a look — it could be a battery or port issue.
Toggle Wi-Fi Off and On
Go to Settings > Wi-Fi and turn it off, wait a few seconds, then turn it back on.
Forget and Reconnect to the Network
Tap the Wi-Fi network, choose Forget This Network, then reconnect and enter your password.
Restart Your iPad and Router
Power off both devices for 30 seconds, then turn them back on to reset the connection.
Reset Network Settings
Go to Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings.
This won’t delete your data, but you’ll need to re-enter Wi-Fi passwords.
Still Not Connecting?
Try a different Wi-Fi network. If that works, the issue may be with your router.
Stay Close to the Router
Weak signal can cause random disconnections — try moving closer to the Wi-Fi source.
Disable VPN or Proxy Apps
VPNs and proxies can interfere with stable connections. Try disabling them temporarily.
Update iOS
Go to Settings > General > Software Update and install any available updates.
Forget and Reconnect
Remove the network from Settings > Wi-Fi and rejoin it with a fresh connection.
Still Dropping Out?
It could be a Wi-Fi antenna issue — especially if other devices are fine. Contact us for help.
Turn Bluetooth Off and On
Go to Settings > Bluetooth and toggle it off, wait a few seconds, then turn it back on.
Forget and Re-Pair the Device
Tap the “i” next to the device name and select Forget This Device. Then try pairing again.
Charge the Bluetooth Device
Low battery on headphones, keyboards or speakers can prevent pairing.
Restart Both Devices
Power off and restart both your iPad and the Bluetooth accessory.
Still Not Connecting?
If it happens with multiple accessories, there may be a hardware fault. We can take a look.
Clean the Screen
Use a soft, dry cloth to gently wipe the screen. Dirt, oils or moisture can affect touch sensitivity.
Remove the Case or Screen Protector
Cases or protectors can interfere with touch — try removing them and testing again.
Restart the iPad
A simple reboot can resolve temporary software glitches affecting the touchscreen.
Check for iOS Updates
Go to Settings > General > Software Update and install any available updates.
Still Not Responding?
The digitiser may be damaged. Contact us to arrange an inspection.
Force Restart Your iPad
Quickly press and release the Volume Up, then Volume Down, then hold the Power button until you see the Apple logo.
Lower Brightness
Go to Settings > Display & Brightness and reduce the brightness — this can help reduce flicker.
Check for App-Specific Issues
If flickering happens in one app only, try updating or reinstalling it.
Update iPadOS
Software bugs are a common cause of display issues. Check for updates in Settings > General > Software Update.
Still Flickering?
You may be dealing with a hardware issue — reach out and we’ll take a look.
Check If Touch Still Works
If the display responds normally, you may be okay to use it for now — but cracks can worsen over time.
Avoid Pressure
Don’t press too hard on the screen, and avoid using it in damp or dusty areas until it’s repaired.
Back Up Your Data
A cracked screen may stop responding suddenly. Backing up protects your files just in case.
Book a Repair
Screen damage isn’t covered under standard warranty — but we offer fast, affordable replacements. Get in touch to arrange a repair.
Force Restart the iPad
Even if the screen is off, try restarting by holding the Power and Home button (or Power and Volume Down on newer models) until the Apple logo appears.
Charge for 30 Minutes
Plug in the iPad and let it charge. A flat battery or failed update can make it appear dead.
Check for Screen Damage
Shine a light at an angle — if you see a faint image, the screen backlight may be faulty.
Still No Display?
This could be a screen or logic board issue. We’re happy to help assess it.
Check the Mute Switch and Volume
Use the volume buttons to turn sound up. On older iPads, also check the side mute switch if present.
Make Sure Silent Mode Is Off
Swipe down to access Control Centre and ensure the bell icon (Silent Mode) is not active.
Test in Multiple Apps
Try playing audio in YouTube, Music or Safari. If it only fails in one app, that app may be the issue.
Restart the iPad
Temporary glitches can cause audio dropouts — a restart often resolves this.
Still No Sound?
Your speakers may need servicing. We’re here if you need help.
Test the Microphone
Open the Voice Memos app and record a short message. If playback is quiet or silent, your mic may be blocked or damaged.
Clean the Microphone Ports
Use a soft-bristled brush to gently clean around the mic holes near the charging port or top edge.
Remove Your Case
Some cases can block or redirect microphone input.
Check App Permissions
Go to Settings > Privacy > Microphone and ensure the relevant app has access.
Still Not Working?
We can inspect and repair mic faults — get in touch if needed.
Clean the Speakers
Dust or lint in the speaker grilles can cause muffled or crackly audio. Clean gently with a dry, soft brush.
Try Without a Case
Some cases may block or muffle the speakers — especially ones with covers or flaps.
Disable Sound Enhancements
If you’re using an app or accessory with audio effects, turn them off and test again.
Restart and Test Again
A software reset can resolve temporary distortion issues.
Still Distorted?
It may be a speaker hardware issue. We’re happy to take a look.
Try Another Pair
Test with a second set of headphones to rule out damage to the accessory.
Inspect the Headphone Port or Connector
Use a soft light to check for debris. Gently clean with a soft brush or dry cotton swab.
Check Bluetooth if Using Wireless
Make sure your Bluetooth headphones are charged, in range, and paired correctly in Settings > Bluetooth.
Restart the iPad
Minor connection glitches are often fixed with a reboot.
Still Not Working?
There may be a fault with the port or Bluetooth module. Let us help diagnose the issue.
Force Close the Camera App
Swipe up from the bottom of the screen and swipe the Camera app away. Reopen it after a few seconds.
Restart Your iPad
A simple restart can often resolve temporary software issues affecting the camera.
Test the Camera in Other Apps
Try using the camera in FaceTime, Instagram, or Zoom. If it fails across all apps, it may be a hardware issue.
Update iPadOS
Go to Settings > General > Software Update and install any available updates.
Still Not Working?
Your camera may need repair. Contact us to arrange an assessment.
Clean the Lens
Use a soft, lint-free cloth to gently wipe the front and back camera lenses.
Hold the iPad Steady
Blurry photos can happen in low light or with movement. Try holding the device still or using a stand.
Remove Any Case Covering the Lens
Make sure your case isn’t obstructing the camera or casting shadows.
Update iOS
Camera bugs are sometimes fixed in system updates — check under Settings > General > Software Update.
Still Blurry?
The lens or sensor could be damaged. Let us help take a closer look.
Clean the Front Camera
Use a soft cloth to clean the TrueDepth camera at the top of your iPad screen.
Check Your Face ID Settings
Go to Settings > Face ID & Passcode and confirm Face ID is enabled for the tasks you want.
Restart Your iPad
A reboot can resolve temporary Face ID issues.
Reset Face ID
Go to Settings > Face ID & Passcode > Reset Face ID and set it up again in a well-lit area.
Still Not Working?
If Face ID won’t set up or repeatedly fails, there may be a hardware issue. Get in touch for help.
Clean the Front Camera
Use a soft cloth to clean the TrueDepth camera at the top of your iPad screen.
Check Your Face ID Settings
Go to Settings > Face ID & Passcode and confirm Face ID is enabled for the tasks you want.
Restart Your iPad
A reboot can resolve temporary Face ID issues.
Reset Face ID
Go to Settings > Face ID & Passcode > Reset Face ID and set it up again in a well-lit area.
Still Not Working?
If Face ID won’t set up or repeatedly fails, there may be a hardware issue. Get in touch for help
Close Background Apps
Swipe up from the bottom of the screen and close any apps you’re not using.
Free Up Storage Space
Go to Settings > General > iPad Storage and remove unused apps, large videos, or old downloads.
Turn Off Background App Refresh
Disable this in Settings > General > Background App Refresh to reduce background activity.
Restart Your iPad
A quick reboot can clear out memory and temporary slowdowns.
Still Slow?
It could be a sign of ageing hardware — we can help assess performance.
Force Quit and Reopen the App
Swipe up to close the app completely, then reopen it and try again.
Update the App
Go to the App Store and check for updates. Outdated apps may crash on newer iOS versions.
Restart Your iPad
This can clear temporary software bugs affecting app stability.
Delete and Reinstall the App
Remove the affected app and reinstall it from the App Store.
Still Crashing?
If the issue continues, it may be a system-level problem. We’re happy to help investigate.
Force Restart the iPad
Quickly press and release the Volume Up, then Volume Down, then hold the Power button until the Apple logo appears.
Disconnect Any Accessories
Keyboards, USB devices or cases with magnetic connections can sometimes cause issues.
Charge the iPad
If your iPad is freezing on startup, plug it in and let it charge for 15–30 minutes before trying again.
Update iPadOS
System updates often include bug fixes for freezing and lock-up issues.
Still Freezing?
It may need further diagnosis — contact us and we’ll take care of it.
Check Storage Space
Go to Settings > General > iPad Storage and ensure you have at least 1–2GB free.
Connect to Wi-Fi and Power
Updates require a stable Wi-Fi connection and enough battery or access to a charger.
Restart and Try Again
A reboot can refresh the system and resolve failed update attempts.
Try Updating via Computer
Connect your iPad to a Mac or PC using Finder or iTunes to complete the update manually.
Still Not Updating?
We can help troubleshoot further or perform a manual update — get in touch if needed.
