iPhone Support & Troubleshooting Help

If you can’t hear anything during a call, try the following:

Check the Volume
Use the side buttons to make sure the earpiece volume is turned up during the call.

Turn Off Bluetooth
Go to Settings > Bluetooth and disable it in case your iPhone is routing audio to a Bluetooth device.

Check the Earpiece
Look for dust or debris in the earpiece and gently clean it with a soft, dry brush.

Restart Your iPhone
A quick restart can resolve temporary glitches.

Try Speaker Mode
If speakerphone works but the earpiece doesn’t, it may be a hardware issue.

If none of the above helps, the earpiece speaker may need repair.

If your loudspeaker isn’t working for calls, music or alerts:

Check the Mute Switch
Make sure the Ring/Silent switch is not set to silent.

Test Sound in Other Apps
Try playing music or a video to confirm if the speaker works.

Clean the Speaker Grilles
Dust or dirt may block sound. Gently clean with a soft brush.

Check Sound Settings
Go to Settings > Sounds & Haptics and make sure the volume is up.

Restart Your iPhone
A fresh reboot can sometimes fix sound issues.

Still no sound? The loudspeaker may be faulty — get in touch to arrange a repair.

If people can’t hear you during phone calls:

Test the Microphone
Open the Voice Memos app and record a short message. If it’s silent or distorted, your mic may be blocked or damaged.

Remove Your Case
Some cases or screen protectors can cover the mic openings.

Clean the Microphone Ports
Use a soft, dry brush to gently clean the mic holes.

Update iOS
Go to Settings > General > Software Update.

Restart Your iPhone
A reboot can clear temporary issues.

If it still doesn’t work, the microphone may need repair. Reach out for help.

If your sound is unclear or sounds far away:

Clean the Speaker & Mic Ports
Use a soft brush to remove any dirt or lint.

Remove Your Case
Some cases block or redirect sound.

Check for Moisture
If your iPhone was recently exposed to water, let it dry completely.

Reset All Settings
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. (This won’t erase your data.)

Persistent muffled sound may indicate speaker damage. Contact us for a checkup.

If there’s no audio from videos, music, or games:

Check Media Volume
Use the side buttons while the app is open.

Disable Silent Mode
Toggle the Ring/Silent switch on the side.

Check App Permissions
Go to Settings > Privacy > Microphone and ensure the app is allowed.

Force Quit and Reopen the App
Sometimes a quick restart helps.

Update the App
Check the App Store for updates.If only one app is affected, try deleting and reinstalling it.

If your mic works in some places but not others:

Check Permissions
Go to Settings > Privacy > Microphone and ensure the app has access.

Test the Mic
Use the Voice Memos app to confirm it works elsewhere.

Restart Your iPhone
Temporary glitches can impact apps.

Update the App & iOS
Outdated versions can cause conflicts.

Reinstall the App
Delete and reinstall the app if problems persist.

If your mic works outside the app, it’s likely a settings issue — not a hardware fault.

Power Off Your iPhone First.

Use a Soft-Bristled Brush
Gently clean around the speaker grilles and microphone openings.

Avoid Liquids
Don’t use sprays or water — they can cause damage.

Avoid Sharp Objects
Never insert anything into the ports.

Regular cleaning helps maintain clear sound — especially important for refurbished devices.

Check for Background App Activity
Go to Settings > Battery to see which apps are using the most power. Close or limit heavy apps.

Turn Off Unused Features
Disable Bluetooth, Wi-Fi, or Location Services when not in use. These can drain the battery in the background.

Lower Screen Brightness
Go to Settings > Display & Brightness and reduce the brightness or enable Auto-Brightness.

Update iOS
Battery issues can be caused by outdated software. Install the latest updates in Settings > General > Software Update.

Check Battery Health
Go to Settings > Battery > Battery Health & Charging. If Maximum Capacity is below 80%, the battery may need to be replaced.

Get in touch with us for battery replacement services

Check the Charging Cable and Adapter
Use official or certified accessories. Try a different cable or power source to rule out faults.

Inspect the Charging Port
Use a flashlight to check for dust or lint. Clean gently with a soft-bristled brush if needed.

Try a Forced Restart
Hold the Power and Volume Down buttons until you see the Apple logo. This can fix unresponsive charging.

Let It Charge for 30 Minutes
If your battery was fully drained, give it time. A completely flat iPhone may take a while to power on.

Still Not Charging?
It may be a hardware issue — especially if the port is loose or damaged. Contact us to arrange a check.

Remove Your Case
Some thick cases can trap heat during charging.

Avoid Using the iPhone While Charging
Heavy use while plugged in (e.g. video streaming or gaming) will cause the device to heat up.

Charge in a Cool Environment
Avoid charging in hot conditions or direct sunlight.

Use Certified Chargers Only
Cheap or unregulated chargers may overheat the battery and reduce long-term health.

iPhone Still Overheating?
Let the device cool down and monitor it. If it happens often, the battery may need inspection. Get in touch with us if you're not sure.

Use a Wall Charger
Charging via a computer USB port is much slower than using a wall adapter.

Check the Cable
Frayed or unofficial cables can limit power flow. Use an MFi-certified Lightning cable.

Close Background Apps
Heavy multitasking while charging can slow the process. Close unused apps.

Disable Optimised Battery Charging
Go to Settings > Battery > Battery Health & Charging and toggle it off temporarily to test charging speed.

Still Slow?
There may be an issue with the battery or charging IC. Reach out and we’ll take a look.

Toggle Wi-Fi Off and On
Go to Settings > Wi-Fi and turn it off, wait a few seconds, then turn it back on.

Forget and Rejoin the Network
Tap the network name, select Forget This Network, then reconnect and re-enter the password.

Restart Your Router and iPhone
Turn off your Wi-Fi router for 30 seconds and restart your iPhone to refresh the connection.

Reset Network Settings
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
This won’t delete your data but will remove saved Wi-Fi passwords.

Still No Connection?
Try connecting to a different network. If that works, the issue is likely with your router.

Check for Carrier Updates
Go to Settings > General > About — if a carrier update is available, you’ll be prompted to install it.

Toggle Airplane Mode
Turn on Airplane Mode for 10 seconds, then turn it off again. This refreshes the connection.

Check for SIM Issues
Remove and reinsert the SIM card. Make sure it’s clean and seated properly.

Update Your iPhone
Install any available iOS updates via Settings > General > Software Update.

Still Dropping Signal?
It may be a SIM or antenna issue. Try another SIM if available or contact us for support."

Toggle Bluetooth Off and On
Go to Settings > Bluetooth and switch it off, wait a moment, then turn it back on.

Forget and Re-Pair the Device
Tap the device name and select Forget This Device. Then try pairing again.

Move Closer to the Device
Stay within a few feet of the Bluetooth device during pairing for the strongest connection.

Restart Both Devices
Power off and restart your iPhone and the Bluetooth accessory.

Still Not Pairing?
If the issue persists with multiple devices, it could be a hardware problem. Reach out for help.

Clean the Screen
Use a soft, lint-free cloth to gently clean the screen. Dirt or residue can interfere with touch sensitivity.

Remove Your Case or Screen Protector
These can sometimes interfere with the touchscreen or apply pressure incorrectly.

Restart Your iPhone
A simple restart can clear temporary glitches that affect responsiveness.

Check for iOS Updates
Install the latest software updates via Settings > General > Software Update.

Still Not Responding?
It may be a damaged digitiser or screen. Contact us to arrange a repair.

Check Touch Functionality
If the screen still responds to touch, you can keep using it carefully — but cracks may worsen over time.

Avoid Pressure on the Screen
Use a case temporarily to prevent the crack from spreading until it can be repaired.

Back Up Your Data
If the damage worsens and the screen becomes unresponsive, a recent backup ensures you don’t lose your info.

Contact Support
Cracked screens aren’t covered by warranty, but we offer quick, affordable repair options. Get in touch to book a screen replacement.

Test the Affected Button
Try pressing the button firmly and repeatedly. Dirt or wear can affect contact.

Restart Your iPhone
If the button is software-controlled (like AssistiveTouch or Power), a restart may help reset it.

Enable AssistiveTouch
Go to Settings > Accessibility > Touch > AssistiveTouch as a temporary alternative to physical buttons.

Check for Case Interference
Cases can sometimes block or misalign button contact — remove it to test.

Still Not Working?
This may be a hardware issue — especially on refurbished models. Contact us for repair options.

Power It Off Immediately
If your iPhone gets wet, switch it off right away to prevent short circuits.

Remove Accessories and Dry the Exterior
Take off any case and gently dry the surface with a clean, lint-free cloth.

Avoid Heat or Rice
Do not use a hairdryer or place the phone in rice. These can cause more damage or corrosion.

Let It Air Dry
Place the iPhone in a dry, well-ventilated space for at least 24–48 hours.

Still Not Working?
Water damage isn’t covered by warranty, but we may be able to help. Reach out for advice or diagnostics.

Close Unused Apps
Double-tap the home button (or swipe up and hold) to view open apps. Swipe them away to close.

Clear Storage Space
Go to Settings > General > iPhone Storage and delete unused apps, old messages, or large media files.

Restart Your iPhone
Rebooting can clear temporary background processes that slow performance.

Update iOS
Go to Settings > General > Software Update and install any available updates for bug fixes and performance improvements.

Still Slow?
It could be a hardware limitation or background issue. Contact Us if it persists.

Force Quit the App
Swipe up or double-tap the home button, then swipe away the affected app. Reopen it after a few seconds.

Check for App Updates
Go to the App Store and make sure the app is up to date.

Restart Your iPhone
A fresh start can clear memory and resolve app-level bugs.

Delete and Reinstall the App
Hold the app icon, select Remove App, then reinstall it from the App Store.

Still Crashing?
It may be an iOS issue — ensure your system is fully updated or get in touch for help.

Force Restart the iPhone
Quickly press and release Volume Up, then Volume Down, then hold the Side button until the Apple logo appears.

Check for Software Updates
Go to Settings > General > Software Update and install any available updates.

Remove Problematic Apps
If the freezing started after installing a certain app, try uninstalling it and testing again.

Reset All Settings
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings.
This won’t delete your data but can fix software conflicts.

Still Freezing?
There may be a deeper issue — especially with refurbished devices. Reach out for support.

Check Storage Space
Make sure you have at least 1–2GB of free space. Delete unused apps or files if needed.

Plug In Your iPhone
Updates require a minimum battery level. Plug in your device to ensure it doesn’t power off.

Use a Stable Wi-Fi Connection
Avoid updates over mobile data. Use a strong and stable Wi-Fi network.

Restart and Try Again
Power off and back on, then go to Settings > General > Software Update.

Still Not Updating?
Try updating via iTunes or Finder on a computer, or contact us for help.

Force Close the Camera App
Swipe up from the bottom (or double-tap the Home button) and swipe the Camera app away. Then reopen it.

Restart Your iPhone
A quick reboot can resolve temporary camera bugs.

Check for Obstructions
Make sure nothing is blocking the lens — including phone cases or debris.

Test in Other Apps
Try using the camera in apps like Instagram or WhatsApp. If it fails everywhere, it’s likely a hardware issue.

Still Not Working?
The camera module may need inspection or replacement. Contact us for repair options."

Clean the Lens
Gently wipe the lens with a soft, lint-free cloth to remove smudges or dirt.

Hold Steady When Taking Photos
iPhones use digital image stabilisation — movement can still cause blur, especially in low light.

Turn Off Portrait Mode
If you’re shooting close-ups, try switching to standard photo mode for a sharper result.

Update iOS
Camera improvements and bug fixes are regularly included in system updates.

Still Blurry?
Your camera lens or sensor may be damaged. Reach out for a professional assessment.

Check for Obstructions
Make sure your camera isn’t covered by a case, screen protector, or dirt.

Clean the TrueDepth Camera
Use a soft cloth to gently clean the front-facing camera at the top of the screen.

Update iOS
Go to Settings > General > Software Update and install any available updates.

Reset Face ID
Go to Settings > Face ID & Passcode > Reset Face ID, then set it up again.

Still Not Working?
Face ID issues can sometimes indicate front camera module damage — especially after drops. Contact us for support.

Enable Attention Awareness
Go to Settings > Face ID & Passcode and make sure “Require Attention for Face ID” is turned on.

Avoid Bright Light Behind You
Strong backlighting can confuse the sensor. Try using Face ID with lighting in front of your face.

Hold at the Right Distance
Keep the iPhone around 10–20 inches from your face for best accuracy.

Re-Register Your Face
Go to Settings > Face ID & Passcode > Reset Face ID and set it up again under better lighting conditions.

Still Having Issues?
Intermittent Face ID problems could be hardware-related. We’re here to help if needed.